Innovative and Cutting-edge. This helpdesk application is suitable for multi-branch organisations and blue-chip companies for providing help and support to customers, employees in the field, departments/units, remote branches, etc. Because it is web-based clients can access it via a web browser.

The enterprise helpdesk helps organisations render help and support to customers, diverse departments and branches. It transcends the realms of IT support into enterprise-class support, that is, it can be used by every department in the organisation, while each department only has access to trouble tickets that are relevant to it. It also comes with an integrated instant messenger. This way, users can communicate and resolve issues without having to get on the phone.

This can greatly cut phone bills, reduce the time taken to resolve trouble tickets, serve as an alternative to proprietary Instant Messaging tools, preserve an archive of past complaints & resolution statuses, simplify reporting & analysis, and ultimately improve staff efficiency.

Our online e-learning solution called EduPort™ is based on the MOODLE software. It helps organizations/schools to deliver rich content training materials to their staff/students regardless of geographical limitations.

It supports upload of audio, video and text files for instructional purposes and has intuitive user and administrative interfaces. It also has a quiz/test capability which can help HR departments conduct online tests for recruitment purposes.

Supported file formats include Microsoft Word, Excel, PowerPoint, Mp3 audio files, avi/mpeg video files, shockwave flash animations, multiple image file formats (jpg, gif, tif, bmp, png, etc), and lots more.

We provide network design, development and administration services for corporate clients to help in easing workflow within their organizations. This way, teams concentrate on the task of getting the job done while transfering files across a network and sharing common resources, such as printers, internet access, storage drives, etc.

Network Security: Our network security policy starts from authenticating any user. Once authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component fails to check potentially harmful contents such as computer worms being transmitted over the network. An intrusion prevention system (IPS) helps detect and prevent such malware. IPS also monitors for suspicious network traffic for contents, volume and anomalies to protect the network from attacks such as denial of service.

Communication between two hosts using the network could be encrypted to maintain privacy. Individual events occurring on the network could be tracked for audit purposes and for a later high level analysis.

Based on Asterisk, an open source communications platform, this presents a new opportunity for computer telephony integration with a private branch exchange. In addition to PBX and interactive voice response functionality, Asterisk is a softswitch, a protocol gateway, a media server, and a VoIP gateway.

These and other services have long been dominated by proprietary hardware and telecommunications vendors. This way we provide an affordable communication alternative to SME’s.

The Techcentrix MediaServer™ is a complete digital entertainment center. It was built based on the MediaPortal Multimedia application.

Enjoy music, video, and photos when and where you want it—in the living room, bedroom, or anywhere you have a TV. Once connected to the network, it allows you to access digital media content stored on any PC on the network.

MediaServer supports 802.11g wireless networking to stream media at a maximum wireless signal of up to 54Mbps1, giving you ultimate enjoyment of your digital media. You can also stream media via Ethernet at speeds of up to 100Mbps. Just connect directly to an existing wired or wireless home network and begin sharing media content. It adheres to the Universal Plug-&-Play AV (UPnP™ AV) specification for maximum compatibility.

You can quickly and easily access digital media content using a remote control to navigate through the user-friendly TV interface. The on-screen menus make it simple and easy to navigate through all media content.

In helping to increase our clients’ competitiveness we employ our experience in the use of various database softwares and web programming languages to deliver turn-key web portals/ecommerce sites.

These range from simple online products catalogs to multimedia, database-driven e-commerce enabled portals. In increasing our clients’ visibility and competitiveness we employ our experience in the use of various database software and web programming languages to deliver turn-key web solutions for corporate bodies.

We build corporate intranets and extranets to help streamline the workflow of organisations. Intranets generally allow access to users in a company, rather like a 'private internet’, while extranets help to exchange information with outside parties

Intranet: Intranets generally allow access to users in a single company or organisation, rather like an internal, or ‘private internet’. They are behind a firewall to protect sensitive corporate information from unauthorised access from the outside world, and users browse web pages with their normal web browser. Many companies deploy Techcentrix as an intranet, often integrated within their single sign-on systems.

Extranet: When companies need to exchange information with other companies they often need to provide particular levels of access through a username and password. Techcentrix provides completely integrated extranet functionality as part of the permission system – ensuring that users in different extranet areas can only exchange information with the right areas or users. Techcentrix works to ensure that internal and external information is exactly where it is needed and that it stays that way..

As part of our contribution to ensuring the widespread use of the internet and reducing the digital divide, we build WiFi Hotspots in strategic locations. Our hotspots cover cafe's, airport departure halls, public galleries, shopping malls, etc.

We render custom services to clients to meet their specific needs. These include trainings, consultancy, campaigns, and research. This way we are able to address our clients’ needs and deliver cutting edge solutions while still working within their budget.

Web-based Electronic Surveilance Systems
This is an Innovative web-based security surveillance system using IP cameras. This can be monitored over the internet and on a MMS-enabled mobile phone. Commands can be sent to the system by an authorized person from any part of the world telling the system what to do in the event of a security breach. The surveillance system is therefore not hampered by geographical location of the administrator.

SMS Campaigns
Our experiences with turnkey SMS-based campaigns have shown that it is a major marketing tool. Its popularity is as a result of the personal attachment people have to their mobile phones thereby guaranteeing a 95% readership rate and a proven 70% response rate. We develop innovative mobile marketing campaigns for clients and are able to send bulk SMS to mobile telephony subscribers in 142 countries in the world regardless of the operator to which they are subscribed.

I.T Trainings
We organize training seminars and workshops for IT departments of organizations to equip their staff with the latest tools in Information Technology, that way they are kept abreast of the dynamics in the industry and are better able to contribute optimally to the growth of the organizations in which they find themselves.

The most recently organized workshops addressed issues like:- Measuring return on IT investments for MIS executives; Post-consolidation: application of XML technologies in banking for developers and integrators; Certified Ethical Hackers’ course for network administrators; Database Design and Administration using Oracle, MS SQL and MySQL. Etc.